The day has finally come! Our current eCommerce website will no longer be live after the end of the day Friday, January 31. Beginning Saturday, February 1, we’ll have a new shopping site: https://shop.rogards.com.
For the most part, the transition should be seamless for you, but we’re sure you have some questions. We’re answering some of the biggest ones here, but if you have any other questions please give us a call or email us. We’re here to answer any questions you have.
We’ve made it really easy! Your username for the new website will be the same as the one you currently use. When you log in to the new website for the first time, use your current username and the password CHANGEME123. Once you’ve logged in, we encourage you to change your password to one specific to you. You can do this by clicking on My Profile in the navigation bar on the right hand side of the page.
For the most part, no. It will just be a few extra clicks.
A note on credit card orders
In order to better protect your sensitive information, our website will no longer store your credit card numbers. You will be asked to enter your credit card number, expiration date, and CVV each time you place an online order.
If you don’t want to have to enter your information each time, we can help. We can put your card on file in our backend system and then push the information out to your user profile. When you check out, you will be asked to choose a card from a dropdown list when you check out rather than entering the information manually. With this method, credit cards are assigned to specific users. Your credit card will only be assigned to your user profile unless YOU ask us to make it available to other users on your account, so you can be sure your card isn’t being used by others on your account without your permission.
If you would like us to put your credit card on file, please call our office with your account number, department name/number (if applicable), and your credit card information so we can set you up.
Your favorites list(s) will not be transferred to the new website. If you want to continue using your favorites list on the new site, they will need to be recreated. The good news is that you still have time to save them!
In order to make the switch as easy as possible for you, we can recreate your favorites list(s) for you on the new site. Just email a copy of your list(s) to firstname.lastname@example.org. When emailing your list(s), please be sure to include your name, email address, and business name and/or account number. And if you have several favorites lists, please be sure to include a name/title for each list so that we can set them up correctly.
Of course you can! Your contract/custom price plan items have been moved to the new website. Once you’ve logged in, you will find your contract items in the favorites section found in the navigation bar on the right hand side of the homepage.
Your web order confirmations will still come from the same address as always (email@example.com), but for a bunch of tech-y reasons having to do with things like IP adresses (I think), your email system may not recognize them as coming from the same place. Our brave site testers have found that their confirmations are being sent to their junk mail. After you place your first order, check your junk folder to see if your confirmation ended up there. Then just mark it as not junk. From then on the emails should go to your regular inbox.
And because email is our friend but also kind of our enemy, you may find that your emailed invoices and statements are also going to your junk mail. We’ll be sending out statements as usual on February 1. If you don’t find your statement in your inbox, please check your junk mail folder.
Thank you for your patience. If you have any questions about the website, feel free to give us a call. We want to help.